IT maintenance and security

So employees can focus on their work

A workstation is more than a computer. It's accounts, email, applications, printing, access rights and a clear way to get help. We help bring these parts together into managed workstations.

Discuss workstation maintenance What the service includes

The scope of the service can include preparing new computers, installing software, updates, fault diagnosis and user support. When an employee joins or leaves, access rights are created, changed or removed according to an agreed procedure.

Terms for remote support, on-site visits and equipment replacement are discussed in the offer. Licenses and new equipment are included only when explicitly specified.

Who it's for

Who this service is relevant for

When help is needed every day

Employees have questions about computers, applications, printing or access rights, but there's no clear way to get help.

When your team changes

When employees join or leave, their access rights need to be created, changed or removed according to an agreed procedure.

When workstations are managed separately

Computers, accounts, email and applications are each maintained separately, rather than as one managed workstation.

Scope

What work it covers

Preparing new computers

We prepare new computers for use, so employees can start work with a properly set-up workstation.

Installing applications and updates

We install the software needed for work and take care of updates.

Fault diagnosis

We identify the causes of computer and application faults and help resolve them.

User support

We help employees resolve everyday questions about computers, applications, email and printing.

Access management

When an employee joins or leaves, we create, change or remove access rights according to an agreed procedure.

Accounts and email

We maintain user accounts and email as an integral part of the workstation.

Collaboration

How collaboration works

01

We clarify the need

We discuss what your workstations consist of — computers, accounts, email, applications, printing and access rights — and how employees currently get help.

02

We agree on the scope

In the offer, we specify the work, terms for remote support, on-site visits and equipment replacement, and the access procedure for when an employee joins or leaves.

03

We implement and test

We prepare the computers, install the applications and set up access rights. We test the solution with real work scenarios.

04

We hand over and maintain

We walk the team through the support procedure and continue maintaining the workstations as agreed: updates, fault diagnosis and user support.

FAQ

Frequently asked questions

Are licenses and new equipment included in the service?

Licenses and new equipment are included only when explicitly specified. We discuss terms for remote support, on-site visits and equipment replacement in the offer, so it's clear in advance what's covered by maintenance.

What happens when an employee joins or leaves the company?

When an employee joins or leaves, access rights — to accounts, email and work applications — are created, changed or removed according to a procedure agreed in advance.

Related services

Services often combined together

IT infrastructure maintenance

Computers, servers and the network are parts of a single working environment. We help assess them together, so problems aren't addressed only once employees can no longer work.

Learn more

Server and network maintenance

When a server or the network fails, the whole team feels it. We help organize infrastructure maintenance based on how critical each system is and the level of downtime risk you can accept.

Learn more

Microsoft 365

Buying a license is only the start. We help plan the migration of email and documents, user accounts, access rights and a collaboration setup.

Learn more

Software rental and licensing

We'll help you compare the features you need, licensing terms and user requirements. Deployment, data migration and administration are discussed separately from the license itself.

Learn more
Let's start with a conversation

Let's discuss your workstations

Briefly describe how employee computers, accounts and access rights are managed today. We'll help bring these parts together into managed workstations and agree on the terms of the offer.

Discuss workstation maintenance Call +370 630 99 970

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