IT maintenance and security

IT maintenance with clear responsibilities

Computers, servers and the network are parts of a single working environment. We help assess them together, so problems aren't addressed only once employees can no longer work.

Discuss IT maintenance What the service includes

We start with an overview of your equipment and the services you use. We discuss your most important business processes, access management, backups and current technical condition. We then agree on the maintenance scope, request registration procedure and response terms.

As agreed, we maintain workstations, servers and network devices, coordinate updates, support employees and provide improvement recommendations. We clearly specify what is included in regular maintenance and what counts as a separate project.

Who it's for

Who this service is relevant for

Problems get solved too late

For companies where IT issues are resolved only once employees can no longer work, rather than under an agreed maintenance procedure.

Unclear IT responsibilities

When computers, servers and the network are maintained separately, with no agreed request-logging procedure or response terms.

Taking over a working infrastructure

For companies that want to hand over maintenance of an already functioning IT environment, within a scope planned after assessing the current environment and access rights.

Scope

What work it covers

Workstation maintenance

As agreed, we maintain employee computers and workstations as part of a single working environment.

Server and network maintenance

We maintain servers and network devices, assessing them together with workstations rather than in isolation.

Access and backup review

We review access management, backups and the current technical condition, and use that to agree on the maintenance scope.

Update coordination

We coordinate updates for workstations, servers and network devices according to an agreed update plan.

Employee support

We support employees according to the agreed request-logging procedure and response terms.

Improvement recommendations

We provide recommendations on what's worth improving, and clearly state what's included in regular maintenance and what counts as a separate project.

Collaboration

How collaboration works

01

We review your current environment

We start with a review of your equipment and the services you use. We discuss your most important business processes, access management, backups and current technical condition.

02

We agree on the scope

We define the maintenance scope, request-logging procedure and response terms. We separately agree on what's included in regular maintenance and what counts as a separate project.

03

We take over maintenance

As agreed, we maintain workstations, servers and network devices, coordinate updates, and support employees according to the agreed procedure.

04

We maintain and improve

As part of ongoing maintenance, we provide improvement recommendations and discuss further maintenance.

FAQ

Frequently asked questions

Do you take over an already functioning infrastructure?

Yes, the scope of the handover is planned after assessing the current environment and access rights.

What's included in regular maintenance?

We agree on the maintenance scope after reviewing your equipment and the services you use. We separately state what's included in regular maintenance and what counts as a separate project, so it's clear in advance which work falls within the agreed scope.

Where does the collaboration start?

We start with a review of your equipment and the services you use. We discuss your most important business processes, access management, backups and current technical condition, and then agree on the maintenance scope, request-logging procedure and response terms.

How do employees submit requests?

We agree on the request-logging procedure and response terms before starting maintenance. Existing clients use the support channel specified in their contract, so the request reaches the team responsible for their services.

Related projects

We've already solved similar tasks

Related services

Services often combined together

Workstation maintenance

A workstation is more than a computer. It's accounts, email, applications, printing, access rights and a clear way to get help. We help bring these parts together into managed workstations.

Learn more

Server and network maintenance

When a server or the network fails, the whole team feels it. We help organize infrastructure maintenance based on how critical each system is and the level of downtime risk you can accept.

Learn more

Cybersecurity

No single application can protect all of a company's processes. We help assess where your most important data is, who can access it, and what measures are needed to reduce risk.

Learn more

Outsourced IT manager service

When IT decisions are scattered across vendors and individual projects, it's hard for management to see the full picture. The outsourced IT manager service helps establish priorities, responsibilities and a decision-making process.

Learn more
Let's start with a conversation

Let's discuss your IT maintenance

Briefly describe the equipment and services you use and what's getting in the way of your work today. We'll start with a review of your current environment and jointly agree on the maintenance scope and responsibilities.

Discuss IT maintenance Call +370 630 99 970

Your privacy choices

We use necessary cookies for the website to function. Optional analytics or marketing tools will only be enabled with your permission. You can accept, decline, or choose categories. You can change your decision at any time in the footer.